Frequently asked questions

How and where can I book parking?

In the top menu, select the tab Services and chose the type of parking that suits you. Reservations can only be made for long-term parking. On the page of the selected service enter the date and time of your arrival and departure in the reservation form. The system will offer the available parking spaces on the basis of the entered term.

Paying for parking is required by credit card in a secure environment. 

An order confirmation is sent to your e-mail address simultaneously with the PIN code and serves as a tax document.

Parking can be ordered in this manner at least 2 hours before parking.

 

How to use the PIN code?

At the entrance stand of the respective parking building enter the six-digit PIN CODE that you received via e-mail on the keyboard. The parking ticket prints and the barrier rises.

Store this ticket in a safe place and use it to exit the parking lot (insert it into the exit stand).

Watch out! Do not use the button for issuing a ticket for entry to the parking lot. This button is intended for customers who do not have an order.

 

What do I do if the PIN CODE does not work, or there is another problem?

At all parking facilities, you will find the INFO button that connects you with the non-stop parking lot dispatching, where we will advise you and solve the given problem or question.

 

It is possible to arrive without a reservation?

Yes, but online booking is cheaper and guarantees that you will have a parking space in the selected lot.

 

Is it possible to park motorcycles in any of the parking garages?

Yes, use the PC Comfort building if you wish to park a motorcycle. Parking is available at discounted prices according to the valid price list.

 

What to do in case of a delayed flight?

If the delay is within the scope of a few hours (2-3 hours), the ticket will allow you to leave. If you are staying in the parking lot longer because of unexpected transport changes, please contact the parking lot dispatching which will resolve the matter with you.

 

Do holders of a physically disabled card pay for parking?

Holders of a physically disabled card pay for parking in full. For holders of a seriously physically disabled with a guide card, parking is free at all parking lots. We will issue you an exit ticket at the parking lot dispatching at PC Comfort after you present your ID card. 

 

What parking lot is suitable for SUV type vehicles?

If you are going to park an SUV type vehicle, we recommend using the PC Comfort parking garage on account of the more comfortable parking in the space of the parking garage.

 

Can I park in the parking garages with a CNG or LPG vehicle?

Yes, parking spaces for these types of vehicles are reserved in PA Smart on the roof and in PC Comfort around the perimeter of the garage.

 

Can you recommend a place at the airport where I can conveniently eat as well as suggest other services that will make my journey more pleasant?

Of course, we've prepared a summary of tips and tricks for you, which can be purchased at the airport at competitive rates. The document is in PDF format,  so that you can easily print it out and take it on the journey with you. 

 

When can I use the car wash?

The service is available when you make your online long-term parking reservation at PC Comfort and PC Comfort VIP.  The car wash services can be used if you park your car for at least 2 days. You can purchase the car wash service for CZK 590 through the online reservation form when you book your parking dates.

 

If you have any questions or suggestions, we are fully available to you at the listed contact.